Frequently Asked Questions (FAQ)

Q: Is the trial environment free to use? A: Yes – during the current trial period, QuantumExecute is completely free of charge for users. You can register on the test platform and use all available algorithms without paying platform fees. Note that while QE doesn’t charge, you will still incur normal trading fees on exchanges for any trades executed (subject to your exchange’s fee schedule). The trial includes a limited set of algorithms (Smart TWAP/VWAP and POV by default), and possibly some limits on order size or frequency just to manage load. As we refine the platform, we will announce any changes to the pricing or trial policy in advance.

Q: What algorithms and exchanges are supported in the trial? Will more be added? A: Currently, the trial supports Smart TWAP/VWAP and POV algorithms out of the box. These cover the most common execution needs (scheduled slicing and volume-participation). Other advanced algorithms like Arrival Price and Alpha-enhanced can be enabled on request or will be added in future updates. As for exchanges, Binance (spot) is supported in the trial environment (with others planned as described in the documentation). We continually work on integrating more exchanges and will roll them out over time. If you have interest in a specific algorithm or exchange not currently available, let us know – user interest influences our integration roadmap.

Q: Are the default strategy parameters good enough for normal use? A: In most cases, yes, the default parameters are set to sensible values that suit typical execution scenarios. For instance, a default TWAP might spread orders evenly over time with a moderate price range and a standard slice size. These defaults aim to balance impact and risk for an average use case. Many users find they can run strategies effectively without fine-tuning every parameter. However, if you have specific goals or constraints (e.g., you must finish an order regardless of cost, or conversely you care more about price than speed), you should adjust parameters accordingly. QE provides the flexibility to tweak these settings, and the simulation feature (paper trading) is very helpful to test how changes might affect outcomes before going live.

Q: How does QE ensure my exchange API keys are secure? A: We take multiple measures to secure your API keys. First, any API Key and Secret you input is immediately encrypted with strong algorithms (AES 256-bit symmetric encryption, and an additional layer of SM2 encryption) before being stored in our database. The encryption keys for this process are managed by our secure KMS (Key Management Service), meaning no person or even the running application can retrieve your API Secret in plain text without proper authorization. Second, when the QE trading engine needs to use your API Secret (for signing an order request to the exchange), it does so in an isolated execution environment (AWS Nitro Enclave) – a secure enclave ensures that even if the server OS were compromised, the sensitive key material cannot be accessed. Third, API communications are locked down: API secrets are never transmitted in plaintext, and all communication between our system components is encrypted. We also enforce IP whitelisting and HTTPS for any client API calls, reducing exposure. Finally, on the organizational side, we have strict internal policies: no staff can access your keys, and automated monitoring is in place for any unusual access patterns. In summary, your exchange API keys are safeguarded by industry-leading security practices at multiple levels.

Q: Can I intervene or adjust an algorithm while it’s running? A: Yes, the platform allows for some real-time intervention in running strategies. Through the web interface, you can pause or stop a running algorithm at any time – this will cancel any open child orders and halt new ones. You can also make certain adjustments: for example, you might be able to modify the price limit bands or urgency settings on the fly (the specifics depend on the algorithm; currently, you might adjust parameters like max aggression or participation within predefined bounds). Additionally, if you notice the algorithm is behind schedule, you could manually increase the participation rate (if supported) to catch up. If it’s ahead or market conditions worsen, you could slow it down. However, note that not all parameters are editable during a run due to constraints of algorithm logic and exchange rules. Any changes you make will be logged in the system. For emergencies, stopping is the quickest way to regain full manual control (and you could then manually execute or use a different strategy). In general, QE algorithms are built to handle normal conditions autonomously, but we understand traders may want a say during abnormal situations or as a precaution, so we’ve provided these controls for flexibility.

Q: What kind of support can I expect if something goes wrong or I have questions? A: QuantumExecute offers robust support channels for our users. You can reach out via email or Telegram as provided in the Contact section. Our team is responsive, typically replying within one business day (often much sooner). For urgent issues (e.g., a critical trade problem), put “URGENT” in your email subject or describe the urgency in Telegram – we do our best to address those immediately. We can assist with onboarding (like registration, API binding, etc.), technical issues, or even tuning strategy parameters if you need guidance. Additionally, we are building a knowledge base/FAQ (like this one) and possibly community channels where common questions are answered. Enterprise clients may be assigned a dedicated account manager or support contact. In all cases, we strive to be helpful and transparent. So don’t hesitate to contact us; whether it’s a basic question or a complex issue, we’re here to ensure you have a smooth experience with QE.